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Zoho One gets a new telephony function and workflow management application

Zoho launches WorkDrive to focus more on teamwork

Zoho has added a number of new tools to the Zoho One suite as it tries to attract new medium-sized businesses and customers. The changes include a new phone connection system, a workflow management application, a unique connection service and a blockchain timestamp feature for Zoho Sign.

Zoho One se launched two years ago , taking over more expensive suites from companies such as Google and Microsoft, with the aim of becoming the «business operating system». Includes 45 applications covering CRM, human resources, business analytics, office tools and more, with subscriptions starting at 30 USD / month per employee.

Zoho adds Orchestly to Zoho One

The latest addition to the stable Zoho application is the workflow management tool, Orchestly, which allows managers and administrators to design and run workflows without the need for coding skills. The aim is to help track processes, such as integration, especially when information from staff in different departments is needed.


Orchestral, Zoho’s workflow management tool, is now part of Zoho One.

Workers can also use the app to track the progress of corporate issues.

«Suppose you raise an issue as an employee or you may have filed an expense report and want to know exactly where you are stuck,» said Raju Vegesna, Zoho’s chief evangelist. «You can go to Orchestly and see the process and see where it is right now. And you can ask that person to approve it if you have questions, because you have transparency and visibility of what is happening. »

Launched in May, Orchestly has a simple drag-and-drop interface and requires no coding skills to configure and manage workflows.

«Enabling business-oriented non-coders to automate and quickly monitor multifunctional processes is a significant development for the platform,» said Brent Leary, co-founder and partner at consulting and consulting firm CRM Essentials.

Integrates orchestral with Zapier and Zoho Flow; connects to a variety of third-party applications that can be linked to assign a task or trigger the completion of the process.

PhoneBridge and easy connection

Other additions to the Zoho One include the new PhoneBridge phone system. It integrates more than 50 phone providers with Zoho’s own applications, allowing phone calls to be made directly from applications such as CRM, the Zoho Candidate Recruitment and Tracking Tool, Recruit and 20 others.

integration zoho one phonebridge crmZoho

PhoneBridge integrates over 50 phone providers with Zoho applications.

A new unique authentication service (SSO) will allow users to integrate third-party applications into their Zoho account, with approximately 50 applications currently supported. Zoho said the ability to integrate with third-party active directory tools will be especially useful for larger organizations interested in implementing Zoho One. Administrators may also require authentication with Dong YubiKey for extra security.

Other features designed to attract IT staff include a new dashboard and reporting dashboard to help monitor user activity, authentication, and application usage.

Zoho Sign receives the blockchain time stamp

Zoho has also added the blockchain timestamp to its document signing application, Zoho Sign. This provides an additional level of verification to prove that a document has been signed, with a hash added to the public Ethereum blockchain.

«It could be signing a home purchase,» Vegesna said. «It’s an additional layer of validation for signed documents.»

He added that the timestamp function is just one aspect of Zoho’s efforts to incorporate blockchain technology into its suite of applications, and the company is also researching the uses of its accounting software.

However, SSO and telephony functions are likely to resonate with customers for the time being, Leary said.

«While I believe the new blockchain features will certainly increase in interest in the coming years, things like provisioning and access management, identity management and unique connection and telephony capabilities are of more immediate interest to many. Today’s companies,» he said.

«But the fact that they are already articulating and fulfilling their blockchain strategy shows that Zoho takes the needs of the market, both current and future, very seriously.»