Reports start to appear about an error, or maybe a conflict, with the February cumulative update for Win10 1903 and 1909, KB 4532693. Installing the patch can leave the machine with a changed main profile, removing all icons from the desktop and moving files to dark places. His fingers now point to Avira. There is a solution.
Shortly after this month’s Patch Tuesday mass storage crashed, several people reported that when they restarted after installing the patch, their desktops appeared clean – the icons disappeared, the wallpaper was replaced, the data on desktop were not seen anywhere.
Last night, Lawrence Abrams of BleepingComputer made a comprehensive diagnosis:
Based on the reports of affected users, it appears that an error in update KB4532693 is loading a temporary profile to be used during the update process and cannot restore the user profile upon completion.
Which explains all the symptoms I’ve seen [ 1 , 2 , 3 , 4 , 5 ].
Many people are nervous – their desktop icons have disappeared, they can’t log in to their regular administrator account, and their files are definitely not where they left off. Abrams has a bit of peace:
The good news is that the update does not delete your data, but renames the original user profile in the C: Users folder. If you are affected by this issue, you can search C: Users and see if you have a renamed profile that ends in .000 or .bak.
I have seen several reports uninstalling the KB 4532693 patch fixes the issue.
Günter Born took overnight (US time) and made a tempting remark:
I am currently collecting information on the root cause. One user reported that a group of 50 cars were affected, all with AVIRA antivirus, while the other trouble-free machines did not have AVIRA installed. But this is just a voice.
Of course, Microsoft said nothing. The official Win10 version status information page has not been updated since November. The feedback center is useless as usual (try searching for «KB 4532693»). The official forum for answers has no idea.
So we went back to helping Microsoft report bugs for its multi-million dollar product.
Did the desktop disappear after installing the patches this month? Are you running Avira or Avast? Please let us know in the comments.
I swear, if anyone tells me again how Windows patches improve, I’ll break a blood vessel.