Slack has added a voice dialing application for Microsoft Teams, along with integrations with other voice over IP (VoIP) providers. With the Teams Calls application, now available in beta, users will be able to initiate a call directly from Slack.
Slack said it has seen a nearly 350% increase in the volume of calls made or received in the past month as demand for communication and collaboration tools grows amid a major shift to remote work caused by the pandemic. COVID-19.
There are also new integrations with Zoom Phone, Cisco Jabber, RingCentral and Dialpad. Voice integrations allow users to make calls with real phone numbers by clicking the «lightning» button added in the recent Slack UI update.
Many companies use multiple video providers instead of phone calls, team meetings instead of one-to-one. But in a world of remote work, having all the tools at hand on the team on Slack keeps people connected and productive, «said Slack Platform CEO Brian Elliott in a keynote address at the Virtual Enterprise event.
Slack already integrates with teams in several ways. The company announced last year that it will connect to a variety of Office 365 applications in various ways. This includes the ability to export emails from Outlook to Slack, as well as preview Word, PowerPoint, and Excel files without switching between tools.
Although the two companies are considered competitive in the workflow collaboration market, integrations between the two rival platforms are expected. Slack boasts a wide range of integrations available to users, with over 2,000 third-party tools in its app store.
Both applications have seen a huge increase in usage in recent weeks, as the Covid-19 outbreak has forced more people to work from home. The teams, which launched in 2017 and replaced Skype for Business as Microsoft’s main video meeting tool, now has 44 million daily active users, adding 12 million in a week as remote work has grown. .
«This is a symbiotic relationship: Slack doesn’t want the video conferencing market, and Microsoft recognizes the importance of Slack and its growing corporate customer base,» said Wayne Kurtzman, research director at IDC.
«In my opinion, Slack and Microsoft work better together and that underscores what a Slack partnership can offer Microsoft,» he said. «I wouldn’t be surprised to see more companies select Slack and Microsoft Teams integrations, which are very beneficial for customers with rapidly evolving needs.»
Butterfield announced in a series of tweets last week that the use of Slack has grown rapidly as the demand for team collaboration tools increases.
The number of simultaneous users increased from 10 million on 10 March to 12.5 million on 25 March, especially in the areas most affected by the outbreak; The new Slack workspace creation rate increased «by hundreds of percent» between March 12 and 25, the company said.