Mailing has been replaced by digital platforms, however, the express courier service or parcel delivery is in effect. This process is carried out in the most automated way possible, in order for shipments to reach their destinations quickly, and for this purpose companies such as Didi have been created, whose home delivery operation is similar to Nacex.
Is the Nacex plot good?
With more than 25 years of experience in the market, Nacex has positioned itself not only in Spain but also in other parts of Europe, as a responsible, reliable and secure company, where you can get your hands on MRW in terms of package deliveries and of antiquity.
Each user has a different experience, however, in 2017 Consumer and user organization, labeled it as one of the most competent companies on the continent, focused on good logistics and offering quality services.
How does the shipping locator provided by Nacex work?
People say they feel satisfied when use Nacex to move packages. One of the things that influences this opinion is that users can use the location service of your product. Company workers are responsible for constantly checking the status of packages and updating this information in the system, allowing the owner to be in tune with the situation of their goods.
How can I track my package?
It is possible to follow the package, as well as to know the situation in which it is. All these it is possible to do it onlineSimilarly, you may contact an agency employee by telephone.
Watch from your computer
To do this, the user must access the Nacex website on the computer, locate the monitoring section and complete the form with the required data. The client must complete data such as the number of the collection request, the reference with the agency / client code, the shipment number. When you fill in the data, you have to click on «Search» and it will appear automatically a window on the computer with the status of the package.
Watch from your mobile phone
Nowadays it is common for people to prefer to perform mobile tasks. That’s why Nacex launched a application that facilitates transport tracking which can be downloaded for Android and iOS in the respective app stores.
In the application, the mobile camera is activated with the capture function barcode image of the package. Due to this, it is possible to streamline the service and have the information available in real time. In order to enjoy the advantages of the application, the user is suggested to create a profile, through which he will be able to obtain data such as an estimate of the delivery time, announce the arrival, among others.
What can I do in the event of a transportation incident?
It is possible that, in some situations, there are problems that make the customer not feel comfortable with the service provided. In this case, the user can express his claim with the intention that the company solves the problem. In case of incidents due to delay At the time of delivery of the goods, lack of content, theft, damage, the user must submit a request for evidence.
On the other hand, incidents of another cause can be transmitted in the form of a complaint through various customer service channels, they can be by phone, by e-mail, instant messages activated on the website and even by Twitter. Nacex will be in charge of analyzing the event, checking the incidents, with the intention of correcting it to prevent its recurrence. Providing an efficient and safe service is the main goal of the company.