Microsoft has has announced a new chat tool for companies, integrated directly into Office 365. Partly chat room, partly instant messaging, the service allows companies to have different channels for teams within a company and includes Skype, Office, bot, emoji and Gif. Support for.
«With Microsoft Teams, we aspire to create a more open digital environment that makes work visible, integrated and accessible throughout the team so that everyone can live up to it,» Kirk Koenigsbauer of Microsoft wrote in a statement. blog post .
Eligible Office 365 business customers can preview the service now, but it is scheduled to be released to everyone in early 2017.
It is an interesting cultural change. Instant messaging was once seen as the antithesis of working and doing it, but this attitude has changed over the years as the use and productivity of the Internet has faded. Even Facebook, the model for websites blocked by employers, participates At work (formerly known as Facebook at work ).
Then, of course, is the elephant in the room. Despite referring to this as a «new experience» in blogging, doesn’t it sound like much like Microsoft Teams Slack? You know, the IM chat / hybrid camera that was launched in 2013, which is now used by NASA, eBay, BBC, US and around four million users worldwide.
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Surely. But despite the somewhat naughty nature of the movement, it’s hard to argue that it doesn’t make commercial sense. Microsoft is around 60 million Office 365 subscribers worldwide , and the simple integration into a dedicated workstation from a serious and well-known company like Microsoft will seem extremely attractive to many companies that probably avoided the sudden cultural change that Slack brought to its first users.
Regardless, Slack has definitely noticed his new competitor and is not retiring. In fact, the company wrote an open letter to Microsoft, which it published in New York Times .
If the text is a little difficult to read, you can read the full letter below. Dar TL; DR: «We are good at this and if you are not, we will destroy you.»
Weft. Good news! Congratulations on today’s announcements. We are very excited to have a certain competition.
A few years ago we realized that the value of switching to Slack was so obvious and the benefits so overwhelming that every company would use Slack or «something like that» in a decade. It is valuable to see that you have reached the same mentality. And while we’re honest here, it’s a little scary, we know it will bring a better future faster.
However, all this is more difficult than it seems. So, when you set out to build «something like that», we want to give you some friendly advice.
First of all, it doesn’t matter what the features are. You won’t create something that people really love by making a big list of Slack’s features and just checking those boxes. The revolution that brought millions of people closer to Slack was and continues to be driven by something much deeper. Building a product that allows for significant improvements in the way people communicate requires a degree of attention and dexterity that is not common in enterprise software development. How far you can go to help companies truly transform to take advantage of this change in the workplace is even more important than the individual software features you copy. Communication is difficult, but it is the most fundamental thing we do as human beings. I spent tens of thousands of hours talking to clients and adapting Slack to find the grooves that fit all those human quirks. The internal transparency and sense of common purpose that teams using Slack discover is not an accident. Small details make big differences.
Secondly, an open platform is essential. Communication is just part of what people do at work. The modern knowledge worker depends on dozens of different products for his daily work, and this number is constantly expanding. These critical processes and workflows require the best tools, regardless of the vendor. That’s why we work so hard to find elegant and creative ways to integrate third-party workflows directly into Slack. And that’s why there are 750 applications in the Slack application directory for everything from marketing automation, customer service and analysis, to project management, CRM and developer tools. Together with thousands of customer-developed applications, over six million applications have been installed on Slack teams so far.
We are deeply dedicated to improving our customers’ experience with their existing tools, no matter who makes them. We know that playing nice with others is not exactly your way of operating, but if you can’t offer people an open platform that brings everything in one place and makes their lives dramatically simpler, it won’t work.
Third, you must do this with love. You will need to take a radically different approach to supporting and partnering with customers to help them adapt to new and better ways of working.
When we push a solution from the same day in response to a customer’s tweet, we worry about the best way to include a little humor in the release notes, we run design sprints with other software vendors to ensure that our products work together. average response time of 100 minutes for a human response and attentive to each assistance query, this does not «go further». It’s not about «being smart.» That’s how we do it. That’s us. We love our work, and when we say that our mission is to make people’s lives easier, more enjoyable, and more productive, we are not just saying words. If you want customers to switch to your product, you will need to match our commitment to their success and enjoy the same pleasure in their happiness. One last point: Slack is here to stay. We are where work happens for millions of people around the world.
You can see Slack at work in almost every newsroom and technology company in the country. Slack supports the businesses of architects, filmmakers, building materials manufacturers, lawyers, creative agencies and research laboratories. It is the only tool preferred by both late-night comedy writers and risk and compliance officers. It is found in some of the largest companies in the world, as well as in tens of thousands of companies on the main streets of cities and towns around the world. And we’re just getting started.
So, welcome, Microsoft, to the revolution. We are glad that you are helping us to define this new category of products. We admire many of his achievements and know that he will be a worthy competitor. We are sure that you will come up with new ideas on your own. And we’ll be there, ready.