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Lessons from Jamf about supporting the hybrid remote enterprise

Lessons from Jamf about supporting the hybrid remote enterprise

Macs, iPhones and remote computers will become a reality in the new hybrid job.

The pandemic has changed the way we work and the way we work, reinforcing the need for robust security to protect remote computers, says Dean Hager, CEO of Jamf.

The big move

The Hager company began working remotely more than a year ago in response to the pandemic. Within 24 hours, the entire global team of the company went to work from home. As a technology-focused company, Jamf experienced few business disruptions during the transition. To some extent, this is because the company has decided to follow the advice of best practices for remote work:

Use off-site cloud infrastructure whenever possible.

Migrate all communications from landline to mobile and video conferencing.

Use the latest technologies, in the case of Jamf (as in 23% of the US industry) which meant Mac and iPhone.

«My advice for companies that weren’t ready to use the remote a year ago would be to implement these practices now, because remote work is here to stay,» Hager said.

This does not mean that the remote control will completely replace traditional jobs. The future job will be a hybrid workspace, he said.

«Most organizations will continue to have facilities. teleworking [el 100%] time will not become the norm. However, surveys show that most employees want to do part-time telemotors. «

The hybrid job will require management to adapt to new ways of measuring performance, challenging some traditional autocrat managers. «In many ways, it will be more annoying than when we all moved away,» said Brian Kropp, vice president of research at Gartner. Ford, Microsoft, Citigroup and even Apple seem to be preparing for these hybrid work environments.

Just because the transition can be challenging doesn’t mean it shouldn’t be accepted. Meeting these changed expectations will be as critical as providing employees with device and platform options, training, and professional development opportunities. This future will depend on hybrid meeting rooms, remote collaboration and project management tools.

The supply and support of these environments will become a human resource issue, supported by remote IT support and the deployment of remote equipment, as used at HSBC.

PwC found that less than 20% of executives say they want to return to office because it was pre-pandemic. «More than half of employees (55%) would prefer to be in remote locations at least three days a week, once the pandemic concern disappears,» says PwC US Remote Survey.

«Jamf has adapted to this reality,» Hager said.

«We have already announced to our employees that our facilities in the future will be a service we offer to employees, not an expectation of them. In other words, both our facilities and our technology ecosystem for users are a benefit to employees. «

Securing the distributed enterprise

Switching to remote technology means that remote workers are more responsible than ever for security. CEO Jamf takes note of this and warns:

«Consciousness is the key. Most modern attacks, especially on the Apple platform, require user interaction to be successful. As credit card users are often asked to remain vigilant in detecting fraud when they detect suspicious activity, each employee should be seen as an extension of the organization’s security role. «

It is not only a problem of the employees, but also the employers have to accept the problem. Organizations must ensure that they provide remote workers with adequate resources to protect themselves and accept that security must also include resilience and crisis planning.

«As with credit card fraud, when mistakes are made, organizations need to have solutions and processes in place to limit damage that can be done from a single endpoint or compromised user identity,» Hager said.

Given your company’s focus on supporting the use of Apple products in business, it’s no surprise that Jamf continues to improve its IT security offerings. «From identity, compliance, application lifecycle management to malware prevention, we are continually investing in the Apple Enterprise Management platform, providing capabilities that protect people, processes and data,» he said.

The company recently supported HSBC in training its employees to work remotely.

«User identities, their devices, and the corporate data and services they connect to are quickly becoming the new ‘network,'» says Hager. The new security perimeter is software that identifies the individual and ensures that the computer is safe and compliant. Areas of interest for IT and security are here to stay, especially as 2020 has shown that many industries can not only survive, but can thrive with distance work. Offices are now seen as an employee service rather than a requirement.

«Apple has done an excellent job of innovating the areas of security and privacy for its devices and services, but you can look back and find a lot of evidence that it has certainly never meant immunity. As the Apple platform becomes more popular and widespread in the enterprise, attackers have more incentives to target Apple devices and users. While not a challenge for the crown, users need to recognize that their security awareness complements and always has the security of the platform, especially now more than ever. «

The challenges of remote work

Hager also has strong advice for companies trying to improve their remote employee support. The pandemic imposed great stress on everyone, as well as a low fear of infection; employees struggled with loneliness, isolation, depression, childcare responsibilities and, in many cases, pain.

Jamf has given its employees additional leave to deal with such emergencies and has invested in mental health and other personal assistance resources in its global employee base. It also set up flexible flexible working hours to help employees balance personal and work needs and provided financial support for modernizing home offices.

«We continue to offer this scholarship to new employees who are on board remotely,» he said. «We expect more and more companies to invest resources in employee technology, rather than in their on-site facilities. After all, technological experience becomes the experience of employees. «

The company’s employee-centered transition approach seems to have been effective. In the last year, the company has been certified as an «Excellent Job» and 96% of its employees have said they are proud to do so, well ahead of most American companies.