Discord, like Microsoft Teams and Slack, is a communications platform that has been built primarily for the gaming community. It provides essential tools for the industry and features that many others can take advantage of. Unfortunately, some job gaps can be fatal for non-gambling companies.
For content rights? Not.
We will start with the biggest blow against the use of Discord for business. I agree with you Terms of service company, «reserves the right to remove and permanently remove your content from the Service with or without notice for any reason or no reason.»
Therefore, Discord has no legal responsibility to ensure that your content is there tomorrow morning. For a developer who sells his game through Discord or a streamer that has interrupted the release, this can be a problem. But for a company that relies on Discord to deliver its messages and content safely to employees or customers, this could be fatal.
There weren’t enough horror stories to stop any business from using Discord as an alternative platform for community involvement.
However, you probably shouldn’t use it as a company-wide communication and collaboration tool. Discord should first release a modified version of its software and the Terms and Conditions to address business people directly.
For visibility? Yes.
Discord’s biggest advantage for companies outside the gaming industry is the high level of visibility it achieves through excellent integration. While privacy concerns are the topic of the day, being able to see what your colleagues and clients are doing can be a bonus.
There are countless instruments Yes robots which can give the server maximum control over the type of information that people with different rights and permissions can see and do on the platform.
Function Rich presence of Discord it allows you to see what program someone is using on your server, as well as certain metadata about that program. You can even interact with it on a limited basis.
It all depends on how you and your staff or customers want to interact (and how much time you want to spend setting up privileges and server access).
If this type of visibility could improve your business model, there is no better place than Discord. Otherwise, Microsoft Teams or Slack could be a better option for your business.
For use? May be
Discord is certainly not without features. However, unfortunately, for most companies, the features it has rarely align with what most digital workspaces need. For example, Discord has native integration with Twitch, but not with Microsoft Office. The sharing limits in the free version of the application are quite low, although its transmission capacity is quite high.
Discord takes security concerns seriously. However, its naturally open and visible structure makes it impossible for companies to easily sort, store, or send files through more efficient structures, such as SharePoint or OneDrive. This could make Discord a viable option for some customer-oriented collaborations or social platforms, but not for both at the same time.
A Discord server can be public or private. However, even Discord servers offer no separation between what internal staff can see and what customers, shareholders or potential customers can see.
Like Reddit, Discord’s user-centric feature set makes it perfectly suitable for companies looking for VoIP, text and video chat with features that only Discord offers to people in the gaming industry.
However, most companies communicate in one way with their employees and in another way with their customers. In the gaming industry, most larger companies make internal communications through applications created specifically for this purpose, not through Discord.
This removes Discord from a public role, which remains important for a company’s ability to communicate effectively with its customers, wherever they may be.
The verdict? No but…
Discord is published in most app stores as «Player Chat». The application has a number of unique features that can be absolutely vital for game developers, publishers, journalists, gamers and community and event organizers. Many of these features would be welcome in Slack or Microsoft Teams.
Unfortunately, the usefulness of Discord among companies that do not broadcast on Twitch or that need community soundboards is quite low compared to other industry standards.