Cisco added new artificial intelligence capabilities to Webex meetings later purchase of Voicea by company last year. Voicea’s Enterprise Voice Assistant (EVA) voice recognition technology has been integrated into the Cisco Webex Meetings video conferencing platform.
New features These include automatic recording and transcription of conversations, which Cisco says will eliminate the need to take long notes during meetings. Transcripts can be searched so that team members who miss a meeting can quickly locate key topics of discussion without listening to an entire video call.
With real-time transcripts, subtitles are also available during a video call, while users can tell the Webex Meeting Assistant to highlight speech points and create action elements for tracking.
«Voicea users have reported savings of over six hours per week per user with more efficient and effective meetings, and we believe that Webex users will have similar results,» said Sri Srinivasan, senior vice president and CEO of Cisco Team Collaboration. statement prepared.
The Webex Meeting Assistant features will open for testing in March, according to a company spokesman. The price has not yet been finalized.
The new features are based on existing voice capabilities in Webex. Cisco present Webex Assistant, which allows Webex users to initiate conference calls with voice commands in 2017 after acquisition from $ 125 million of the conversational artificial intelligence startup MindMeld. Cisco also announced on Tuesday that Webex Assistant will soon be available in Spanish.
Cisco isn’t the only one using AI to improve meetings. Microsoft, rival Cisco, has added automatic transcripts and live captions to Teams, while Zoom and Google’s Hangouts Meet have similar features.
«My belief is that Cisco is behind,» said Tim Banting, chief analyst at Ovum. «While Voicea is a good acquisition, other vendors such as Microsoft have had this ability for some time and support for multilingual transcription.»
He said Cisco’s broad portfolio of collaboration, which includes a range of cloud and hosted platforms for business calls and instant messaging, can create a challenge in balancing product development priorities and resources. This is the case for many unified communications providers that compete with rivals that sell a single product. «This priority-setting crisis, trying to distribute resources across multiple platforms, will continue to challenge traditional UC providers until they make tough strategic decisions and perform poorly,» Banting said.
Cisco also announced that Voicea technology will be integrated with Google Cloud’s Google Contact Center AI (CCAI) platform. It provides customer service representatives with call transcripts and summaries to ensure that the elements of action are addressed. Call highlighting is then automatically synchronized with Customer Relationship Management (CRM) systems to allow easy reference to past support issues.
Other announcements at this week’s Cisco Live Europe event in Barcelona include the new USB Webex Room video device to allow access to Webex in smaller «meeting rooms.» Webex Teams users will also have the option to store data outside the US for the first time, with the ability to store group messaging data in Cisco’s European data centers.