Atlassian added today new price levels for your cloud products , including free and premium options for Jira Software and Confluence. The Australian company hopes that the free editions, in particular, can attract new customers to your cloud services.
Basic versions of Jira Software, Jira Service Desk, Jira Core and Confluence will be available at no cost «in the coming months,» Atlassian said. The free version of Jira Software and Confluence will be limited to 10 users; The Jira service office will be limited to three. Attachments are limited to 20 MB, with a file storage limit of 2 GB for free versions. And free-level users will only have access to community support, as opposed to the standard support package, which provides access to the Atlassian support team during business hours.
There are other limitations for each of the applications:
- For Jira Software and Jira Core, there is no support for project permissions or issues or audit journals.
- For confluence: no space or page permissions or audit logs.
- And for Jira Service Desk: there is no support for audit logs.
Aileen Horgan, GTM director for Cloud Editions & Ecosystem at Atlassian, said adding the free levels «is an opportunity for us to standardize our entire product portfolio, except for the current StatusPage.» It also means providing an option for startups and small businesses, as well as helping smaller teams in business organizations get started with Atlassian tools, he said.
The free level will likely attract students as well, said Thomas Murphy, senior analyst at Gartner. More generally, the free level provides an introduction to some of the most popular Atlassian products. «It also means that there are more people who come to the product who ‘receive’ the product, who in turn control the cost of care,» he said.
In addition, Atlassian announced that academic and non-profit organizations will have access rates with discount for certain cloud services used by Confluence and various Jira instruments.
Premium level for Jira Software and Confluence
With the new premium price level for Jira Software and Confluence, Atlassian offers access to features for larger deployments.
premium version of Jira software It is now available; adds unlimited storage, an 99.9% uptime SLA and faster response times. Price starts at USD 14 per user per monthly, double the standard version.
The premium version of Confluence is also available, with similar improvements in storage, support and SLA, along with improved analysis and access to future features, such as the ability to collaborate with external clients. price premium version starts at $ 10 per user per month, compared to $ 5 for Confluence Standard.
A premium version of the Jira Service Desk is also on the way, Atlassian said.
«Premium levels will generally be well received, as users often want more support and scale as they mature in their use. [productos] Atlassian, ”Murphy said.
The Australian software provider is already offering two-tier pricing for local versions of Confluence and Jira Software, with a more expensive data center option launched in 2014 to stay with the standard server product.
Cloud management and migration tools
Atlassian today introduced new management tools to encourage customers to adopt their cloud applications.
Founded in 2002, the company initially focused on selling local software, but has engaged in a major push to the cloud in recent years. It now has over 10 million monthly active users of its various cloud products, and 90% of new customers select cloud services.
Last year, Atlassian completed a major overhaul of its infrastructure, moving to Amazon Web Services to provide greater improvements in scale and performance. The move allowed it to double the user limit for Jira Software and Confluence Cloud to 10,000, for example.
The company also launched Atlassian Access in 2018 to provide administrators with centralized management of various Atlassian cloud products across the organization. A number of updates to the Atlassian access have been announced. These include integration with Microsoft Active Directory and Google Cloud Identity federation services to support single sign-on and user provision, and a better understanding of user adoption of Atlassian products in an organization.
The new data residence controls for cloud products, also announced, provide more data control for customers operating in countries with strict compliance requirements. This will allow customers to quickly choose exactly where their information will reside.
Atlassian also wants to make it easier for local customers to move to the cloud. A new cloud migration tool for Jira will be available later this year. (A similar tool is already available for Confluence customers.)
Other announcements include extended trial licenses in the cloud, the launch of the Cloud Platform Roadmap, and channel partner incentives for cloud sales.
Wider adoption of cloud services has benefits for both Atlassian and its customers, Murphy said. with regular updates of vendor-managed applications rather than internal staff. For Atlassian, it provides predictable income.
«If he’s Atlassian, he changes your income recognition and creates a nice recurring flow,» he said.