Although it is not usually common, there are times when, for one reason or another, we have a bad experience of losing access to our Amazon account and are desperately looking for help or a tutorial to restore it. In this article we will guide you step by step to perform recover your account in the best way, so take note.
Why can’t I sign in to my account?
There are several reasons why we are unable to log in to our Amazon account and you may not be able to do so. For this reason if you have problems entering you must take this into account some of these three factors that we will mention in the following paragraphs.
This is one of the most common causes of connection errors, you may enter incorrect information in the login field either because you forgot your password or username.
If you have previously entered data on your computer, we suggest that you verify that your password is saved in your browser. Another alternative is confirm that the information we enter it is correct and if the error persists, we have the only option to recover your password by following the instructions below.
- Go to «Password help»
- The page will ask you to enter the email address or mobile phone number associated with your Amazon account, enter this information, and select continue.
- Open your mailbox or check your mobile phone (depending on the verification method you previously selected when registering your account) and verify the temporary password you sent to authenticate your request.
- Enter the password you received and select continue
- Create your new password
As soon as you have changed your login details (in this case your password) the account will be active again and your password will be the same for all Amazon-related accounts. In addition, you can complete these steps with a recommendation:
If you happen to use the Google Chrome browser, you can import passwords to another device. Around here, keep this type of information elsewhere in case you forget it in time and avoid going through this type of situation.
my account is suspended
The account is suspended by the Amazon technical team and this happens when they consider that we have violated the conditions of use on the platform. This situation is avoided only by reading the terms and conditions before you register your account to ensure that you do not violate any of its terms.
In most cases, after the suspension, we will be sent an e-mail informing us about the reason for this situation and about steps to regain access.
We cannot use V2P
Two-step verification is a feature that allows us to use our account more securely by adding an extra step to your login information, if for some reason you can’t access your account and you’ve never activated this feature, it’s best is to access «password recovery» option and once you regain access, set up your account again.
Is it possible to recover my account if the two-step verification of Amazon fails?
The answer to this question is immediate if, when the two-step verification fails, you can try to regain access to your account by verifying your identity, following a few recommendations that include sending your documentation. Once the documents are submitted, the verification process takes about 2 days to finish.
How do I change the identification and security data required by Amazon?
There are certain circumstances in which Amazon will ask you to change your settings In terms of security, they generally send us this request when there is a very common error in the connection data or when it is suspected that an unauthorized person has accessed.
To change these preferences, facilitate personal access and make sure your account is not compromised you need to follow these steps:
- Click the My Account section
- Access identification and security data
- On one side of information you need to update select in the «Edit» option
- Follow the instructions that appear on the screen, and then select Save changes
- After completing the updates, check the option «Completed».