Saltar al contenido

≫ Tracking a purchase in the Jumbo app does not work ✓

≫ Tracking a purchase in the Jumbo app does not work ✓

practice Jumbo has home delivery to its customers, which is quite good, especially during pandemics. If you have made an insurance claim, you would like to be able to see the tracking of your shipment and thus know where it comes from and how long it takes to reach its destination. Couldn’t follow the Jumbo app?, here we explain what this problem is due to and how to solve it.

Jumbo shopping tracking

Placing an order in the Jumbo application is quite simple, best of all is that you will be able to find the same offers that are on the premises, so there is no difference in terms of prices or variety of products, because it is the vast majority of them.

You need to keep in mind that if you have placed a home delivery order through the app, you should be able to see the tracking, thus having an estimate of where it came from and how long it will take to arrive.

Although the fact that there is a tracking is a very good option, you should also know that a large number of customers failed because they could not view the tracking, which prevents you from knowing where the order is.

Where does my jumbo command come from

When you try to enter the Jumbo follow-up option, a message appears stating the following: «There was an error getting tracking information for your order.».

Tracking Jumbo commands

If this message appeared, you probably clicked «Accept» and when you tried to view the trace again, you realized that the same message appeared indicating this issue.

If so, keep in mind that this is a common error and therefore has little to do with your account or a connectivity issue, but rather a direct application issue that prevents it. to be able to see the order tracking correctly in the Jumbo application.

Tracking the purchase of Jumbo App

If you would like to acknowledge the problem and try to resolve it, we encourage you to do the following:

  1. Go to the Jumbo website
  2. Log in with your account details.
  3. Click «My Account»
  4. Now go to «My Purchases»
  5. Click «Track» and you can see where your order is going.

This option is quite valid and good, because it will allow you to easily see the tracking of your order in Jumbo, although for this you will not have to use the application, because you will have to access the Jumbo website from your mobile browser or good to do it from your computer.

You should be aware that if this error occurred in the application, it may also be related to the fact that the order, once you are informed that you can track it, is not yet in progress, ie you may have just finished packing, so we recommend that you wait a few minutes to examine it and see it without any problems.